What to Expect

What to Expect During Your First Visit 
to Better Back and Body in Kirkland, WA

What to Expect When Visiting Better Back and Body
We are so happy that you have chosen Better Back and Body for your chiropractic, massage, naturopathic and acupuncture care. We ask that you check in with our receptionist 10 minutes prior to your scheduled appointment so they can get you oriented and assist you with any necessary paperwork prior to seeing the doctor or therapist, as this will ensure you get your full appointment time and keeps everything running smooth! Any copayments or coinsurance required by your insurance company will need to be addressed and paid at the time of your appointment at our Kirkland chiropractic office. The following are several frequently asked questions regarding office appointments.
What information should I bring?
  • Your completed paperwork
  • Driver’s license or other form of photo identification 
Health Insurance: Bring your current health insurance card. Please verify your insurance benefits before you come in as there are many changes happening in healthcare today; it is important that you understand your coverage benefits and limitations. In addition, if your health plan requires a referral or prescription, we must have a copy in our office at the time of your visit, otherwise you will be asked to pay for your visit. If for some reason your referral does not arrive, you are free to re-schedule your appointment with 24 hours notice.
Appointment types: We see people for a variety of reasons. There may be special information we need to ensure that your appointment is covered and so that you get the treatment you require.
On-the-Job-Injury: If you have already opened your claim bring your claim number, the name of your claim adjustor, name of L&I insurance company to bill and a referral from your attending doctor. Please also bring your health insurance card in case there are issues with your claim.
Motor Vehicle Accident:
If you need an auto accident chiropractor in Kirkland bring all relevant information with you regarding the accident for your visit, including:
  • Name of your insurance company & claim number
  • Date of injury
  • Name and phone number of your claim adjustor
  • The address to submit bills to
  • Name of the other driver involved, if known
  • Name of the other driver’s insurance company and claim number, if known
  • Name, phone number and address of your attorney (if applicable)
How long will an appointment take? Plan to spend about one hour for the first and second appointments. This gives Dr. Krause the time needed during the first visit to gather all the information needed and take any necessary x-rays.  The second visit will be spent going over all the x-rays and exam finding as well as getting your spine adjusted. Please arrive 10-15 minutes before your appointment time as this allows us time to process your paperwork. Follow-up appointments are shorter, usually 15-20 minutes.
What should I wear?
Dress comfortably, loose fitting clothing is perfect.
What does the examination involve? After you have checked in, the doctor will take you back to the consultation room and take a detailed history. This entails getting information about the problem you are experiencing as well as other health history information. The examination will consist of physical tests that include range of motion, posture, orthopedic testing and movement testing. The doctor will use this information to come up with a specific diagnosis and treatment plan. This is also the time to ask any questions you may have.
The doctor will determine which areas of the spine he will take x-rays of. All x-rays are taken in  the office by Dr. Krause. If you have already had an x-ray/MRI, please bring them in with the report for our review. After the examination and necessary x-rays, you and the doctor can decide if chiropractic treatment is the right choice of care for you. The doctor will also explain what results to expect under care.
Massage Appointments: Massage visits require a “prescription”, listing the areas to be treated and the duration and frequency of the massage care. Even though your insurance company may tell you that you can “self-refer” or that “no referral is needed” a prescription is still required for care in the State of Washington unless you are not billing any type of insurance company. If you are paying out of pocket, payment is expected at the time of service.
Scheduling Appointments: If for some reason you cannot make your scheduled appointment time or will be delayed please call our office as soon as possible. We appreciate at least 24 hours notice to cancel or change chiropractic appointments.
Insurance Information:
Please be sure to bring your insurance card and some form of photo ID with you to your first visit.  Please verify your insurance benefits before you come in. You can call the number on your insurance card to receive more information directly from your insurance company. It is the patient’s responsibility to know their insurance benefits and limitations.  Payment is expected at the time of service. Your copay is due at time of service, and if you have not met your deductible, payment for the deductible is required at the time of your visit (of the allowed amounts). 

We are contracted with many insurance companies:
  • Aetna,
  • Blue Cross Blue Shield,
  • Boeing Regence
  • First Choice,
  • Cigna (Healthways),
  • HMA (Regence),
  • Labor and Industries,
  • Lifewise
  • Medicare
  • Motor Vehicle Accident insurance,
  • Pacificare
  • Premera Blue Cross
  • Regence
If your insurance is not listed here, please call your insurance provider to see if the chiropractor or massage therapist is a preferred provider or contracted provider. As a courtesy we verify each patient’s chiropractic and massage benefits but it is not a guarantee of payment or coverage.
If you have any other questions about visiting Better Back and Body or to learn more about why we are a preferred chiropractor in Kirkland please give us a call at (425) 629-0326. We look forward to helping you start on your path to recovery.
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